Emotional Intelligence for Managers - Adelaide

Emotional Intelligence for Managers - Adelaide

You know that feeling when you walk into a meeting and can instantly sense the tension in the room? Or when you're trying to give feedback to a team member and it goes sideways faster than you expected? That's your emotional intelligence at work - or not working, as the case may be. If you're managing people and sometimes feel like you're speaking different languages, this course is for you.

Let's be honest - managing people is tough. You've probably been promoted because you were great at your job, but nobody handed you a manual on how to read people's emotions or manage your own when things get heated. You might find yourself wondering why that team member suddenly shut down during your one-on-one, or why your usually productive meetings have turned into awkward silences. Sound familiar?

This isn't another theory-heavy course where you'll learn about models you'll never use. We're talking about real situations you face every Monday morning. Like how to have that conversation with the team member who's clearly struggling but won't admit it. Or how to stay calm when your boss drops an unrealistic deadline on your desk five minutes before you're meant to leave. We'll cover how to pick up on the subtle signs that your team is burning out before it becomes a bigger problem, and how to create an environment where people actually feel comfortable bringing you their concerns.

You'll learn practical techniques for managing your own emotional reactions when the pressure's on. We'll work through scenarios where you need to deliver difficult feedback without destroying someone's confidence, and how to handle those moments when team dynamics go completely off the rails. Plus, we'll tackle how to build genuine trust with your team - not the fake corporate kind, but the real deal where people actually want to come to you with problems.

What You'll Learn:
- How to read the room and pick up on emotional undercurrents in your team
- Techniques for staying composed when everything's going wrong
- Ways to have difficult conversations that actually improve relationships
- How to motivate different personality types without using the same approach for everyone
- Strategies for managing your own stress while supporting your team through theirs
- Practical methods for building psychological safety in your workplace
- How to give feedback that people can actually hear and act on

We'll practice with real scenarios you're likely to encounter. No role-playing with made-up situations about fictional employees. Instead, we'll work through situations like dealing with a team member who's going through a tough time personally but it's affecting their work, or navigating the politics when two of your direct reports can't stand each other.

You'll also learn how to recognize your own emotional intelligence patterns and triggers, so you can manage yourself better in challenging situations. This isn't about becoming some zen master who never gets frustrated - it's about developing the skills to handle those frustrations in ways that actually help rather than make things worse.

The Bottom Line:
By the end of this session, you'll have a toolkit of practical strategies you can use immediately. You'll understand how to create better working relationships with your team, handle difficult situations with more confidence, and build the kind of workplace culture where people actually want to work. Plus, you'll probably find that managing people becomes less exhausting and more rewarding. Most importantly, you'll develop the skills to support your team's wellbeing while maintaining productivity - because contrary to what some people think, you can absolutely have both.